My staff and I realize that you are trusting us with your most valued resource… your patient.
REMEMBER TO TELL PATIENTS TO VISIT www.ENDOEXPERIENCE.COM BEFORE THEY ARRIVE FOR THEIR APPOINTMENT
In order to provide the best possible service, we ask that you help us by providing the following:
1. Please include as much clinical history as possible. This includes any notations regarding trauma, restorations, deep fillings, previous endodontic treatment or other information. This need not be lengthy. Just a few short notes can make a big difference in diagnosis and our ability to prepare for your patient. You can include these notes in the white text box on the referral form.
2. Send any films that you may have. Sometimes a second view can assist us in visualizing root anatomy or show depth of previous restoration. In this way we can try to minimize X-ray exposure to your patients. All films will be scanned and returned to you. You can also send your own scanned images with the referral form. If you are not sure how to do this please ASK US. It is easy and will save you ($$) by NOT having to mail the films to us.
3. Have your staff use the online referral form to give us all the insurance information BEFORE the patient is scheduled. By doing this, we can often preauthorize treatment and expedite single appointment diagnosis and treatment. If this information is not available at the time of referral, please remind patients to bring their insurance plan and identification numbers with them.
We expect payment in full at the time of service. My staff will be happy to submit insurance documentation electronically to benefit providers on completion of treatment.
Post operative reports and images are generally sent within 24 hrs of treatment. In some cases, a letter may be forwarded to you 7 to 10 days after examination/treatment to allow us to contact the patient and assess their post operative condition. This most often occurs when diagnosis is not firm or when other types of treatment are performed instead e.g./ occlusal adjustment, IRM caries control etc.
My staff and I realize that you have alternatives when considering an endodontic referral. We are dedicated to providing efficient, accessible and comfortable, quality endodontic care.
Referring patients means that good communication is essential.
If you or your staff have any questions about the status of a case, please do not hesitate to contact us.